Items that have been installed, used or tested in any way, cannot be returned. If an RMA is issued for an item that was mis-represented by the purchaser as "new & unused" the item will be returned to the purchaser and no refund of any kind will be issued. Items that are deemed defective should not be returned to our store as they fall under the manufacturer's product warranty. If a defective item is returned to our store a 20% handling charge will be assessed for processing a warranty claim on your behalf. Anchor Rodes and/or Special Order items may not be returned.  Opened and/or unsealed  DVDs, CDs, and cartography are not returnable unless defective.  Items requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. In the event that an item ordered is out of stock in our warehouse we will make every effort to fulfill your order by alternate means. In that case if we will have the items drop shipped directly from the manufacturer if available.  Drop Shipped orders directly from our suppliers/manufacturers are not cancellable and/or returnable subject to the discretion of the respective manufacturer. Certain restocking fees up to 25% may be applicable and vary by manufacturer. Ship times indicated for any product item is based on current information available or can be supplied by the manufacturer and often represents "typical" turnaround time. However, products may ship immediately or before the "typical time" indicated. Goods that have shipped may not be cancelled.